Refund and Returns Policy for Fluffbunapo

Effective Date: January 6, 2025

1. Overview

At Fluffbunapo, we prioritize your satisfaction with our premium footwear. If you are not completely happy with your purchase, we offer a straightforward refund and returns process to ensure a hassle-free experience.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, in its original condition, and with all original packaging and tags intact.
  • Be returned within 30 days of the purchase date.
  • Include the original receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Items marked as “Final Sale.”

3. Refund Process

a. Requesting a Refund

To initiate a return or refund, contact our customer service team at info@fluffbunapo.com with the following details:

  • Your order number.
  • A brief description of the reason for the return.
  • Photos of the item if it is damaged or defective.

b. Approval and Return Shipping

  • Once your return request is approved, we will provide a return shipping label or instructions for sending the item back.
  • Customers are responsible for return shipping costs unless the item is defective or damaged.

c. Refund Timeline

  • After receiving and inspecting the returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.

4. Exchanges

We accept exchanges for different sizes, colors, or styles of the same product, subject to availability. If you need a replacement, please contact us at info@fluffbunapo.com, and we will assist you in arranging an exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 7 days of delivery.
  • Provide photos of the defect or damage to help us process your request quickly.
  • We will offer a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check your bank account again.
  • Contact your credit card company or bank as processing times may vary.
  • If the issue persists, contact us at info@fluffbunapo.com, and we will assist you.

7. International Returns

For international customers, return shipping costs are the responsibility of the customer unless the item is defective or damaged. Please ensure the package is securely packed and shipped with a tracking number to avoid loss during transit.

8. Contact Us

For any questions or assistance regarding returns or refunds, please contact us at:

  • Email: info@fluffbunapo.com
  • Phone: (805) 772-5016
  • Address: 120 Orcas St, Morro Bay, California, United States